Refund policy
Returns, Refunds and Cancellations Policy
1. Returns
We want you to be happy with your purchase from JS Apiaries. Our returns and cancellation arrangements depend on the type of product purchased and your rights under applicable consumer law.
Different arrangements may apply to honey, beekeeping products and live bee colonies due to the nature of these products.
Please contact us before returning any item so we can explain the appropriate process.
2. Honey and Other Products
Please check your order as soon as it arrives or is collected.
If your honey or another product arrives damaged, defective, incorrect or not as described, contact us as soon as possible at info@jsapiaries.co.uk Please include your order number, a description of the issue and photographs where appropriate.
Food products that have been opened or unsealed may not be eligible for change-of-mind returns where a lawful hygiene or food-safety exception applies. This does not affect your statutory rights if a product is faulty, damaged or not as described.
Where a change-of-mind return is accepted, items must be returned in an appropriate condition and packaging. Unless we agree otherwise or the law requires otherwise, you may be responsible for the direct cost of returning the goods.
3. Live Bees and Nuc Colonies
Live bees and nuc colonies require special handling and must be collected or transported safely.
Please read the product description and collection arrangements carefully before placing your order. Collection dates may vary depending on weather, colony development and bee health.
If you have a concern about the condition, health or description of a colony at collection, please raise it with us as soon as possible so we can assess the situation.
Because live bees are living organisms, return arrangements may differ from those for ordinary goods. However, nothing in this policy removes any cancellation, refund or other rights that apply to you under consumer law.
Please contact us before making arrangements to return or transport a live colony.
4. Order Cancellations
If you wish to cancel an order, please contact us at info@jsapiaries.co.uk as soon as possible, quoting your order number.
Cancellation requests will be handled in accordance with the terms agreed at the time of purchase and applicable consumer law.
Collection dates for live bee colonies may change due to weather, seasonal conditions or the readiness and health of the colony. We will communicate any significant changes as soon as reasonably possible.
If we are unable to fulfil your order, we will contact you to explain the available options and arrange any refund required by law or agreed with you.
5. Your Statutory Cancellation Rights
If you purchase goods online as a consumer in the United Kingdom, you may have a legal right to cancel your order within 14 days of receiving the goods, subject to applicable exceptions.
Where the cancellation right applies, you generally have a further 14 days after notifying us to return the goods. Refunds will be made within the statutory time limits and in accordance with applicable law.
Certain goods may be exempt from the usual change-of-mind cancellation rights, including qualifying perishable goods or goods that deteriorate or expire rapidly. Whether an exemption applies depends on the circumstances and the nature of the product.
The cancellation rules for live bees and other specialist products must be considered in light of the applicable law and the specific transaction. Please contact us if you are unsure whether a cancellation right applies.
Where a statutory cancellation right applies, we will refund the product price and the cost of standard delivery where required by law. Additional charges for premium delivery may not be refundable beyond the standard delivery cost.
Nothing in this section affects your rights in relation to faulty, misdescribed or otherwise non-conforming goods.
6. Exchanges
Exchanges are considered on a case-by-case basis, depending on the product and its condition.
For food products and live bees, exchanges may not always be practical or safe. Please contact us before sending anything back or arranging an exchange.
7. Refunds
Where a refund is due, we will normally issue it to the original payment method unless another arrangement is agreed or required by law.
We will let you know if we need further information to assess a reported problem with your order. Where an inspection is appropriate, we will explain the next steps.
Your bank or payment provider may require additional time to process the refund once it has been issued.
8. How to Contact Us
For cancellation requests, return enquiries, refund requests, exchanges or reports of damaged or incorrect goods, please contact:
Email: info@jsapiaries.co.uk
Please include your order number, the product concerned and a brief explanation of your request.
This policy does not limit your statutory rights under applicable consumer protection law.